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Deloitte, Consulting and Financial Advisors, Saves Millions Using An Office Hoteling Reservation System

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Deloitte, a New York-based company with dozens of offices in the US and many more spread around the world, entered into the world of office hoteling very early, soon after the concept began being discussed. Today, they continue to save big money by continuing to utilize an office hoteling reservation system in many of their offices. The company provides accounting, financial advisory, auditing, consulting and other services related to finances involved in doing business.

Adversity Drives Change

Deloitte leased office space consisting of three complete floors of the World Trade Center in NYC when it was initially attacked 1993. Due to problems resulting from the bombing damage, the CEO decided to break the lease and moved their staff to the World Financial Center, just one block west.

The 2001 attack on the World Trade Center also collapsed the World Financial Center, resulting in 3,000 employees being dislocated. One employee was killed and several injured. Everyone involved was injured emotionally. During this trying time, many Deloitte employees became teleworkers, learning they could do their jobs outside the traditional office workspace.

The Mother of Invention

Needless to say, even with a huge operation, the destruction of a single office and cost of rebuilding records from back-ups, as well as the fact that office space was at a premium in the Financial District of New York due to the loss of the World Trade Center complex, saving on real estate by reducing the footprint only made sense. Reviews revealed that only around 60 percent of many worker’s productive time was spent working with clients in their office spaces.

Officers at Deloitte decided the best way to address the empty space and high square footage cost of office space was to organize the workplace by implementing office hoteling through a reservation system. The plan was to share workspaces by placing a reservation, much like making a reservation for a hotel accommodation. The plan involved employees each having standard gear: a cell phone, a blackberry and laptop computer.  This equipment allowed employees to work from any location: a client’s office, a coffee shop, at home, or even sitting in a park. This same equipment worked well in the office as well.

The Details Define Success....or Failure

When Deloitte designed their office hoteling reservation plan, they too into account their design would affect employee motion, comfort, creativity and productivity. The shared workspaces and open workspace concepts had to benefit professional who traveled extensively as well as those who worked locally. Each employee must have a storage space of their own, perhaps roll around file cabinets to keep their on-going work in and maintain file records.

Central copiers, perhaps fax machines and, when appropriate, support staff should be available. Conference rooms should be available but also should have multiple uses; a mobile workstation can be placed in the room when no meetings are planned.

A properly planned office hoteling reservation system can save money and increase productivity. Deloitte saved 40% as soon as the plan was instituted. When fully deployed in all their locations, the Chicago office was able to give up an entire floor and that’s a lot of money saved.

Contact us so we can get you started finding out how Office Hoteling might work for your company.

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By: James Osgood

Agile Workplace , New York Office Space , Office Hoteling , Office Rental , Office Space , Office Space Design

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