Whether you’re starting a business or growing an existing company, being accessible to customers is an essential ingredient for success. Your clients and potential customers must be able to reach you whenever needed.
Modern technology has brought about new methods of communication – email, social media chat, VoIP, and more. Because of this, it seems that in this technological age, installing a conventional telephone system and getting a toll-free number for one’s business is a waste of precious company funds. However, companies immensely benefit from having a toll free number that customers can call anytime. Hence, despite the availability of Internet-based communication apps and software, a toll-free number is still essential to most businesses.
Getting a Toll Free Number
A toll-free number allows your customers and prospective clients to call you for free no matter what state they’re calling from. Also, toll-free numbers are typically utilized for customer service hotlines.
Obtaining a toll-free number for your business is easy. The first thing that you need to do is look for a reputable 800 service provider. Then, find out how much you need to spend to get a toll free number. You must be capable of including the service fees in the company’s operating budget.
The expenses associated with toll-free numbers for your business will be based on the plan you choose from the service provider. On top of the monthly base fee of $10 to $15, it usually costs less than 10 cents up to 30 cents per minute of call.
4 Signs You Should Have a Toll Free Number
You may be wondering whether your organization will still benefit from having a toll free number. Getting a toll free number seems irrelevant when there’s numerous voice calling apps that the company can utilize for a lower fee.
Here are four signs that your business should have its own toll free number.
- Customer Base is Not Local
When your customer base is not confined to your neighborhood or region, your business benefits from having a 1-800 number. A toll-free number dedicated to your company encourages customers to call you no matter what state they’re at.
Long-distance calls are relatively cheaper nowadays than it was years ago. However, an 800 number often saves your customers money when they contact you, which is always a good thing.
- Gain Market Share
Local businesses that want to broaden their customer base should consider obtaining a toll-free number. Having an 800 number shows the company’s desire to serve both local and national customers.
A toll-free number adds a national appeal to your business. Potential clients don’t have to wonder what particular region you belong to before doing business with you, making it easier for the company to penetrate new markets.
Toll-free number service providers also provide company owners with valuable business data and intelligence. You can obtain location-based data, call tracking, information on peak call times, and more. Internet-based apps may be able to provide the same data, but it’s worth remembering that not all customers want to use online communication apps for business transactions.
- Improve Your Brand Image
If you want to boost brand awareness, you should consider getting a dedicated 800 number for your business. A toll-free number is a relatively cheap investment that does wonders for your company’s image. Toll-free numbers can be utilized as a business marketing tool. Because these are very easy to remember, you’re guaranteed that customers will not forget it, especially if you select a vanity number.
It also helps make your company seem bigger, more established, and more reliable. By investing in a toll-free number for the company, you’re building a legitimate and professional business image.
- Value Customer Satisfaction
Customers are the reason your business exists. Thus, you should always ensure their satisfaction with your products or services.
One way to make sure that customers are happy with your offerings is to be easily reachable through every stage of the business transaction. If your clients find it challenging to reach you, they’ll cease doing business with you.
Businesses that utilize toll-free numbers experience increased customer trust by making it easier and more convenient for them to communicate with their chosen company at any given time.
A toll-free number associated with your business drives both local and national customers to communicate with you. A convenient and hassle-free communication process encourages clients to do business with you over and over again.
The fees that you spend obtaining toll-free numbers for the company are a worthwhile investment that benefits your organization over the long term.