When leasing office space for employees who will run your call center, look past the minimum square footage you need to allot per workstation. Since call centers are famous for their high rates of employee turnover, Call Center Operation places annual attrition at 26 percent for full-time workers and 33 percent for part-time operators, so revamping office space design and the way the industry does business makes sense.
Suggestions for change run the gamut from incentive package restructuring to upward mobility that rewards long-term commitments to the business. We suggest combining these approaches with the ways other industries retain employees and improve employee engagement: office space design.
3 Office Space Design Suggestions
- Collaborative work spaces. Although the majority of the job takes place on the phone, there are times when teams meet, receive training on new promotions or procedures, share their experiences, and discuss phone strategies for the next day.
- Workspace design. Placing cubicle next to cubicle is no longer a functional consideration. Call center work has gone past merely answering the phone and now incorporates tasks such as data entry, department liaising, claim filings and research. Added space accommodates surfaces for these projects.
- Flexible workplace design. When designing office space for call center employees, a 24/7 operation has different needs from a basic business-hour center. The former may see multiple workers share one workstation. Design this kind of workplace with personal space needs in mind.
Contact us today to learn more about the best office space leasing practices for your call center operation. Whether you are just starting out or need to transfer an operation of ten or more workers, we can help find and negotiate for the perfect office space. The services we provide are free to you and there is no obligation for giving us a try. Our local reps are some of the top office space specialists in their markets.